Subscription & Cancellation Policy

Every recurring plan begins with a free property estimate. Advertised plan prices are starting prices only. Recurring billing begins only after you approve a customized estimate and these service terms — we never start charges based solely on an advertised price.

• Approved plans are billed monthly through our secure payment processor (Stripe).
• Your billing date is established when your subscription starts and is shown in your confirmation.
• Price changes are communicated in advance and take effect at the next billing cycle unless otherwise agreed.

Your plan defines your visit frequency (for example, weekly or biweekly). Visit days may shift within a service week for routing, weather, or holidays; the number of visits included in your plan is maintained as described in your agreement.

Properties that are overgrown or need substantial first-visit work may require a one-time initial cleanup charge before recurring service begins. Any such charge is quoted in your estimate and approved by you in advance.

Rain, extreme heat, or unsafe conditions may delay a scheduled visit. Delayed visits are completed as soon as conditions reasonably allow. Weather delays do not, by themselves, change your plan price, since plan pricing is based on service over the month rather than a specific calendar day.

Need to move a visit? Contact us as early as you can and we will work with you on scheduling. Repeated same-day cancellations or no-access visits may be billed as completed visits, as described in your service agreement.

If a recurring payment fails, we will notify you and retry. Service may be paused until payment is resolved. Amounts owed for completed work remain payable.

• You may cancel your recurring plan by phone or email. Cancellation notice timing (for example, before your next billing date) is confirmed in your service agreement.
• Work already completed at the time of cancellation remains billable.
• After cancellation, no further recurring charges are made beyond amounts owed for completed work or agreed notice periods.

Charges for completed work are generally non-refundable. If you believe a visit did not meet the agreed scope, contact us promptly — our first step is always to make it right. Refunds or credits for uncompleted, prepaid service are handled as described in your service agreement.

• Provide access to serviced areas on scheduled days (gates unlocked or codes provided).
• Secure pets during service visits.
• Keep serviced areas reasonably clear of personal items and debris.
• Tell us about irrigation schedules, known hazards, or HOA requirements that affect service.

Plans cover the scopes described in your approved estimate. Specialized work — such as large tree removal, major irrigation repairs, or work requiring specialized equipment — is not included in standard plans and is quoted separately when available.

We're happy to walk through any part of this policy before you subscribe. Call (909) 206-9617 or email theinlandempire@lawnbears.com.